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refund & returns

The product information and photographs contained within our website are provided for illustrative purposes only and we cannot warrant they are accurate. If you are in any doubt as to the precise nature of the product you wish to order, you are advised to request a sample prior to order.

As the goods you order are manufactured according to the design and measurements you provide in your order, it is very important that your order is accurate in this respect. We cannot accept the return of goods by reason of the design or measurements you provided being incorrect. If you would like guidance on how to take the required measurements accurately please read the “How to measure” section on the product page.

Whilst every attempt will be made by Brume to ensure that the goods sold and delivered match in every respect any sample or description shown or given or sent to you, any minor or immaterial variation or change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.

Our fitting instructions will be included with your delivery. We recommend that you read these fully before starting to fit your goods. If you have any questions about fitting please contact us on our enquiry line or by e-mail.

Brume will not be held responsible for any problems encountered in installing your goods.

If your goods are defective on delivery or you receive an incorrect product, you are entitled to return them to us provided you have first contacted us by telephone or e-mail. It would be helpful if you could provide photographic evidence. The goods should be returned to us in the packaging they were received in and securely sealed. If in doubt please contact us by telephone or by e-mail for guidance on how to pack your goods for return. If on receipt by Brume it appears that the goods are defective or incorrect we will promptly arrange to deliver replacement goods free of charge or, if you request, a full refund of the price of the defective goods.

Please inform us within 14 days of receipt of your order if you wish to return it. You have up to 30 days from receipt of your order to return it to us for a refund.

The rights you have do not limit your statutory rights as a consumer.